Conflict Management & Difficult Conversations
Tracking # 20-1396111
$99999.00
There are no ratings for this course
Learn more Educator SECO INTERNATIONAL
CE Broker Reporting Reported automatically
Method Lecture
Dates Sep 16, 2026 - Sep 20, 2026
Address 3655 S Las Vegas Blvd | Las Vegas, NV 89109
Course overview
This course focuses on helping optometric staff navigate pushback and difficult conversations across the patient journey. The business objective is to reduce friction in the patient experience and improve capture rate. Simply put, better handling of resistance leads to more eyewear sold.
Subject areas
This course counts toward the state boards and subject areas below.
South Carolina Board of Examiners in Opticianry
Apprentice Optician
1h
Continuing education related to practice management
Contact Lens Dispensing Opticians
1h
Continuing education related to practice management
Optician
1h
Continuing education related to practice management