The Art of Customer Service in Health Care

Course overview

Excellent customer service is essential for positions that involve interactions with people. In the long-term setting, customer service goes beyond just good quality service; it involves creating a positive experience for residents, patients, and families, helping them feel valued and respected. Long-term care providers often gain new customers through word of mouth from those who have had positive experiences with their organizations, or they can lose potential customers because of negative reviews. In today's world of social media, both positive and negative online reviews can influence the decision of a customer to do business with your organization. This customer service course is for all staff and will discuss the importance of creating a positive customer experience in the long-term care setting, including specific strategies for addressing problems when customers complain.