Leader Rounding, Service Recovery, and Postdischarge Initiatives

Course overview

Hourly rounding and bedside shift reporting are two initiatives that improve outcomes in health care. However, there are other strategies that can also improve patient outcomes and increase patient and staff satisfaction. The importance of activities such as nurse leader daily rounding on patients and administrative rounding on all new admissions will be discussed. Two types of interdisciplinary rounding on patients will be presented. The importance of regular rounding on staff to ensure satisfaction and retention as well as to improve systems and processes for patient safety will be discussed. Ways to involve nonclinical staff in patient satisfaction initiatives and service recovery systems will also be presented. Day-of-discharge celebrations, thank you notes, and discharge phone calls all help to leave a lasting positive impression for patient and families regarding their hospital stay. This course is appropriate for the leaders of nursing, PT, OT, speech-language pathology, and administrative leaders working in any inpatient setting, but particularly targets those in acute rehab and acute care settings. This course would also be appropriate for SNF and LTC settings.