Respect & Empathy in Healthcare: Cultural Awareness in the Healthcare Setting

Course overview

This course will provide definitions and best practice approaching to respectful, appropriate and empathetic patient experiences within healthcare facilities. This course includes common definitions related to diversity and inclusion, as well as cultural awareness training to help build a foundation for recognizing the variations in patient care expectations, experiences and preferences. This course will equip learners to recognize bias, avoid generalizations and equip learners to be appropriately reactive to the care preferences expressed by patients and their families. Please note, as stressed within the content of this lesson, there are some cultural traits and traditions that are identified as common among certain cultural groups throughout this course. This is not an exclusive list of cultural traits nor is it representative of all members of any cultural group and are included to serve as examples and a foundation to building a more robust cultural awareness. Suggested Audience: All personnel, volunteers, staff and/or students, within healthcare facilities Upon completion of this presentation, you should be able to: - Define common terminology related to diversity and inclusion. - Identify how differences in identity may impact healthcare considerations. - Identify how to show sensitivity in patient engagement. - Explain how lack of understanding can impact care experience. - Identify different ways to demonstrate respect. Learning Outcomes Standard: Based upon cited references and best practices. Learning Outcome Conditions: As an IACET Authorized Provider, HomeTown Health, LLC offers CEUs for its programs that qualify under the ANSI/IACET Standard. HomeTown Health, LLC is authorized by IACET to offer 0.1 CEU for this program. A full list of approved IACET organizations can be found on www.iacet.org. In order to receive 0.1 CEU credit/1 credit hour for this course, you must: - Complete course in its entirety. - Complete course within 30 days. - Pass all assessments with an 80% or better. - Complete Online Course Evaluation. If you have any questions regarding this course or CEU information, please contact hthtech@hometownhealthonline.com. Handouts provided in the Digital Library. Definitions for course terms are included in the HTHU GLOSSARY.This course will provide definitions and best practice approaching to respectful, appropriate and empathetic patient experiences within healthcare facilities. This course includes common definitions related to diversity and inclusion, as well as cultural awareness training to help build a foundation for recognizing the variations in patient care expectations, experiences and preferences. This course will equip learners to recognize bias, avoid generalizations and equip learners to be appropriately reactive to the care preferences expressed by patients and their families. Please note, as stressed within the content of this lesson, there are some cultural traits and traditions that are identified as common among certain cultural groups throughout this course. This is not an exclusive list of cultural traits nor is it representative of all members of any cultural group and are included to serve as examples and a foundation to building a more robust cultural awareness. Suggested Audience: All personnel, volunteers, staff and/or students, within