Patient-Driven Clinic Workflow Redesign

Course overview

This course covers how to build a 5-step blueprint to create a 5-star experience for your patient. Presenter Angie Charlet, DBA, MHA, RN discusses how to define your workflow and identify and address the opportunities of improvement within it. Suggested audience: All rural healthcare clinic staff including clinical and nonclinical positions If you have any questions regarding this course, please contact hthtech@hometownhealthonline.com. Upon completion of this presentation, you should be able to: - Determine if you have a workflow issue. - Define workflow analysis. - Describe the S.T.O.R.Y process - Identify process maps used in workflow redesign Learning Outcomes Standard: Based on Workflow in the Primary Care Physician's Office: A Study of Five Practices and best practices for rural health clinic workflow Learning Outcome Conditions: As an IACET Authorized Provider, HomeTown Health, LLC offers CEUs for its programs that qualify under the ANSI/IACET Standard. HomeTown Health, LLC is authorized by IACET to offer 0.1 CEU for this program. A full list of approved IACET organizations can be found on www.iacet.org. In order to receive 0.1 CEU credit/1 credit hour for this course, you must: - Complete course in its entirety. - Complete course within 30 days. - Pass all assessments with an 80% or better. - Complete Online Course Evaluation.