COMMUNICATION FOR NURSES: TALKING WITH PATIENTS

Course overview

TABLE OF CONTENTS Section 1: Setting the Stage for Effective Communication Chapter 1: The First Encounter Chapter 2: The Nurse as a Person Chapter 3: Patients as People: Standards to Guide Communication Chapter 4: Cultural Diversity: Translating Awareness into Competence Section 2: The Nurse-Patient Relationship Chapter 5: Establishing a Therapeutic Relationship Chapter 6: Interviewing Skills: A Clinical Art and Science Chapter 7: Reading Nonverbal Cues and Body Language Chapter 8: Humor Section 3: Communicating with Specific Patient Groups Chapter 9: Anger, Anxiety, and Difficult Communication Styles Chapter 10: Life-Threatening Illness and Death Chapter 11: Patients with Pain Chapter 12: Physical Impairments to Communication Chapter 13: Different Age Groups Section 4: Communicating with Other Health Care Providers Chapter 14: Communicating with Peers and Other Health Care Providers Chapter 15: Conflict Resolution and Negotiation Skills