De-Escalation 101

Course overview

Often, we consider the healthcare experience to be solely focused on medical care and outcomes - but the reality is, patient care experiences start at the arrival of the patient on campus, and the patients experience and positive outcomes include our handling of them and their guests appropriately in all circumstances. This not only includes the easy encounters where everything is going right, but it also includes the inevitable encounters where everything is not going just right. Being equipped to respond to complicated, stressful or difficult conversations helps us achieve resolution and improve positive outcomes. Suggested Audience: All healthcare professionals Learning Outcomes Standard: Based on industry standards, best practices, and listed references. Upon completion of this training, you should be able to: Define de-escalation. Identify when de-escalation tools should be utilized. Identify best practices to implement during de-escalation encounters. Learning Outcome Conditions: As an IACET Authorized Provider, HomeTown Health, LLC offers CEUs for its programs that qualify under the ANSI/IACET Standard. HomeTown Health, LLC is authorized by IACET to offer 0.1 CEU for this program. A full list of approved IACET organizations can be found on www.iacet.org. In order to receive 0.1 CEU credit// 1 credit hour for this course, you must: Complete course in its entirety. Complete course within 30 days. Pass all assessments with an 80% or better. Complete Online Course Evaluation. If you have any questions regarding this course or CEU information, please contact hthtech@hometownhealthonline.com.