Cultural Competence

Course overview

The goal of cultural competency within a healthcare organization is to ensure patient safety and provide efficient, effective care. Because the area served by your facility is likely comprised of people from various populations, it is important that you develop a personal approach for making clinically-important observations about patients of differing cultures. Suggested Audience: All hospital staff, volunteers and students working within healthcare facilities including, but not limited to: Physicians, Providers, IT Support, Nursing, Lab, Radiology, Emergency Room, Billing, Patient Access, Dietary, Housekeeping, and other Ancillary Service Departments. Also EMTs/Paramedics, Guest Services workers, Therapy, Activity and Administration departments. Upon completion of this presentation, you should be able to: Identify cultural needs of patients. Document relevant patient preferences. Recognize the need for interpretation services. Identify cultural differences that may affect interactions with patients. Explain clearly a patient's medical diagnosis and treatment information. Learning Outcomes Standard: Based upon cited references including The Joint Commission: Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Learning Outcome Conditions: As an IACET Authorized Provider, HomeTown Health, LLC offers CEUs for its programs that qualify under the ANSI/IACET Standard. HomeTown Health, LLC is authorized by IACET to offer 0.1 CEU for this program. A full list of approved IACET organizations can be found on www.iacet.org. In order to receive 0.1 CEU credit/1 credit hour for this course, you must: - Complete course in its entirety. - Complete course within 30 days. - Pass all assessments with an 80% or better. - Complete Online Course Evaluation. If you have any questions regarding this course or CEU information, please contact hthtech@hometownhealthonline.com. Handouts provided in the Digital Library. Definitions for course terms are included in the HTHU GLOSSARY.