Diversity, Equity, & Inclusion for Healthcare Professionals

Course overview

In addition to a commitment to competent and quality clinical care, healthcare facilities must prioritize respectful and empathic care experiences for all patients, all the time. This is a mindset of intentionality for all staff to ensure that patient diversity is recognized, inclusion is prioritized and equity in healthcare is accomplished. Suggested Audience: All healthcare professionals Upon completion of this lesson, you should be able to: Describe key areas of emphasis for empathetic care. Recognize key elements of a positive patient experience. Identify common patient approaches to avoid that create negative interactions. Recognize the impact that an empathetic culture has on patient satisfaction. Learning Outcome Standards based on patient experience standards, CMS access to care standards and regulatory guidance, patient centered care standards, and other State/Federal evidence-based resources, research, and assistive tools Learning Outcome Conditions: As an IACET Authorized Provider, HomeTown Health, LLC offers CEUs for its programs that qualify under the ANSI/IACET Standard. HomeTown Health, LLC is authorized by IACET to offer 0.1 CEU for this program. A full list of approved IACET organizations can be found on www.iacet.org. In order to receive 0.1 CEU credit / 1 credit hour for this course, you must: Complete course in its entirety. Complete course within 30 days. Pass all assessments with an 80% or better. Complete Online Course Evaluation. If you have any questions regarding this course or CEU information, please contact hthtech@hometownhealthonline.com. Handouts provided in the Digital Library. Definitions for course terms are included in the HTHU GLOSSARY.