Ten Things You Should Never Say to Patients: Communication Tools You Need

Subject areas

This course counts toward the state boards and subject areas below.

Disclosure statements

1. Communication considerations and improving clinical outcomes 
2. The cycle of communication 
3. Barriers to communication 
4. Strategies for disappointments 
5. Using effective analogies is discussions about dentistry 
6. Verbal skills for promoting supportive maintenance 
7. Dealing with difficult patients – treatment concerns 
8. Promoting dentistry gracefully without being pushy 
9. Interacting with the angry patient 
10. Five essentials of a superb chairside manner 
11. The importance of listening 
12. Becoming the consummate dental professional 
13. 
    

Course Objectives

At the completion of this course the participants should be able to:

1. Understand the cycle of communication.
2. Implement new strategies for reducing disappointments.
3. Recognize how to promote dentistry without using hard-selling tactics.
4. Recognize the importance good verbal skills in patient interaction.
5. Recognize barriers to communication with regard to patient care.
6. Use effective analogies when discussing different aspects of dental treatment.
7. Respond effectively to treatment concerns.

The educational teaching methodology used in this course is a self-study lecture presented via pre-recorded webinar in concert with an accompanying PowerPoint presentation. Both the pre-recorded webinar and the PowerPoint presentation incorporate a variety of audio and visual cues to enhance audience members’ understanding and retention of key concepts.