ETHICS 101

Course overview

* Demonstrate the importance of communicating in an ethical manner and what that entails * Develop an understanding of what 'spin' is, why it is unethical and how to monitor and minimize/stop it * Evaluate the barriers to effective and ethical communication * Develop an understanding of exactly what takes place/needs to take place during the provider/client interaction * Discover what it is that patients want from their visits to a provider * Appraise how to deal with challenging clients and situations * Discover how to become a skilled helper by studying the tools of communication * Apply listening skills to the provider's repertoire * Demonstrate the importance of the impact of nonverbal communication on the caregiver/client relationship * Develop, analyze and apply the verbal and nonverbal skills that will help to gather information and support the patient effectively * Write an Ethical Communication Protocol (EPC) for your practice