Guidelines for Effective Patient Conversations

Course overview

This course will introduce the concept of guided conversations and why effective communication with patients is so critical to the management systems that allow practices to operate efficiently and effectively. The concept of guided conversations (sometimes referred to as scripting), while not new, is effectively integrated into only a minority of practices. The course will outline the reasons guided conversations should be used with patients and how to implement them and train the team. All doctors and team members can improve their communication skills, and thereby practice performance, by understanding the psychological factors involved with creating the proper communication guidelines for every patient conversation and how that will improve patient cooperation and results.