CAHPS Scores: How to Improve Your Most Challenging Scores

Course overview

CAHPS (Consumer Assessment of Healthcare Providers and Systems) is a program that surveys hospice patients and their families to evaluate care experiences. Administered by the Centers for Medicare and Medicaid Services (CMS), these surveys focus on key areas such as communication, responsiveness, and overall care. The results are publicly reported and can influence hospice provider payments. To address their most challenging CAHPS scores, hospices can enhance both patient care and survey outcomes. This course aims to help hospice administrators and nurses improve their most challenging CAHPS scores by improving patient care and survey outcomes.