Introduction to Organizational Excellence

Course overview

This course focuses on achieving organizational excellence through key principles and practices. Participants will delve into psychological safety, explore the Shingo Model, learn about Rules in Use for improving work processes, and harness the power of self-reflection. This course will present the core concepts of organizational excellence, drawing from the insights of the Paul O'Neill Trilogy, the importance of psychological safety, the principles outlined in the Shingo Model, and the implementation of Rules in Use for creating a learning organization. Paul O'Neill's philosophy emphasizes habitual excellence, rooted in safety, quality, and respect for individuals, alongside a commitment to continuous improvement.