How to Irritate Your Patients

Course overview

This is a 2-hour elective course. The ironic title of this course is explained early in the introduction. Obviously, the course is not designed to actually teach opticians how to irritate their patients, rather, this tongue-in-cheek title opens the door for a highly engaging and memorable class focused on improving patient experience and customer service by examining common (and often unintentional) behaviors that frustrate patients.