Good Communication - 20-1139890

Course overview

Often funeral directors deal with difficult communication situations. Over the course of your career, this one skill has the power to make or break you. Learn the five areas of communication essential to nail your interpersonal dealings every time. You will learn about true 2-way communication; listening; non-verbal; relationship-building; and asking the right questions. Whether it is dealing with difficult people, calming a tough situation, listening, or knowing when to use reason or emotional responses - this presentation will help you improve your skills no matter what your current level of expertise.