Out of Control: Skills to Manage and De-Escalate Workplace Conflict

Course overview

Conflict offers opportunities for growth, connection, creativity, and positive change. But when emotions escalate, the results can be disastrous: an unproductive, stressful, polarized work environment. Learn about conflict escalation - the definition and causes, and how to navigate and deescalate emotions in ourselves, our clients, patients, and others. Learn communication tips and skills that support constructive self-expression, and encourage healthy dialogues and outcomes.