Preceptor and Clinical Manager: Handling Difficult Professional Conversations in Healthcare

Course overview

Navigating difficult home healthcare interactions can challenge home healthcare preceptors and clinical managers. Conflicts often arise from miscommunication and disparate expectations, jeopardizing the quality of care and training efficacy. This course will address the critical skills needed to handle difficult healthcare interactions effectively, equipping home healthcare preceptors and clinical managers with strategies to facilitate clear communication and foster understanding while providing a learning environment for mentees. This course aims to give clear and practical communication skills and strategies to model these skills for the mentee.