Preceptor and Clinical Manager: The Role of Emotional Intelligence in Conflict Resolution

Course overview

In the ever-changing home healthcare environment, conflicts can arise due to diverse patient needs, caregiver stress, and communication barriers. Home healthcare preceptors and clinical managers often face challenges in navigating these conflicts, which can hinder patient care and the learning environment for mentees. This course aims to equip preceptors with the skills to harness emotional intelligence, enabling them to recognize their emotions and those of others, thus fostering better communication and understanding. By emphasizing strategies for effective conflict resolution, the course will empower preceptors and clinical managers to leverage emotional intelligence in conflict resolution and model these behaviors for mentees.