Case Management: Optimal Patient Outcomes

Course overview

A case manager's primary goal is to facilitate the clients' return to optimal health and function. This goal is achieved via a patient-centered plan of care that focuses on patient engagement, patient education, and care coordination. The use of evidence-based guidelines ensures optimal outcomes (Case Management Society of America [CMSA], 2022). Favorable outcomes across the healthcare spectrum show the impact of a quality case management program. Case managers significantly impact outcomes such as care transitions, readmission reductions, preventative care, and quality measures. The case management standards of practice serve as a guide for the case manager (CMSA, 2022).