Understanding Deaf Culture and Support Needs: Empowering Ohio's 988 Response

Course overview

This course is designed to equip 988 call line workers with knowledge and skills to respond effectively and compassionately to deaf individuals in crisis. By understanding Deaf culture, language barriers and the unique challenges faced by deaf individuals, hotline workers will be prepared to guide hearing caregivers, friends, law enforcement and others calling on behalf of a deaf person in providing appropriate and culturally competent support. The goal of this course is to ensure equitable crisis intervention, reduce re-traumatization and improve outcomes for deaf individuals in distress. Objectives: After completing this course, participants will be able to: 1. Recognize the unique needs and challenges faced by deaf individuals in crisis. 2. Recognize the importance of cultural sensitivity when interacting with hearing callers supporting deaf individuals. 3. Effectively gather information from hearing callers regarding a deaf individual's communication preferences and barriers. 4. Evaluate risk factors, formulate strategies to overcome communication barriers and design culturally sensitive safety plans for deaf individuals in crisis. 5. Create follow-up steps to ensure improved outcomes for all parties involved. 6. Apply culturally sensitive approaches when interacting with hearing callers supporting deaf individuals in crisis. 7. Implement strategies and apply information to guide hearing callers in supporting deaf individuals in crisis empathetically. 8. Provide relevant resources to callers, including crisis support services, Deaf Services Centers and advocacy organizations.