THE LABORATORY MANAGER/SUPERVISOR: ROLES, RESPONSIBILITIES AND EXPECTATIONS

Course overview

This course focuses on the roles and responsibilities of a clinical laboratory leader who is new to the manager/supervisory positions. This includes expectations of leadership, managing the customer service process, and ways to systematically manage your team to achieve organizational and laboratory goals. You will also learn problem-solving skills essential for managing staff and operations. The course concludes with a self-assessment of your current laboratory management skills. Certificate candidates are requested to have a discussion regarding the results of the laboratory management self-assessment with their supervisor.