Professional Business Communication 101

Course overview

Hospital members and subscribers reiterate need for communication courses for their team members, especially related to written communication best practices. A key skill for all healthcare professionals is their ability to communicate well in speech and in writing. Professional emails, letters, calls and voicemails represent an image and identity of your organization. This course is designed to help healthcare professionals fine tune their written communication skills, as well as their verbal skills. Upon completion of this course, student will be able to - Identify two key considerations for all communication List best practices for written communication success Identify common mistakes in email communication List the five parts of a professional letter Identify the correct form of commonly misspelled words for proper use in a sentence List proofreading tips that can increase your accuracy of messages Identify elements of a recorded voicemail List key information to include when leaving a voicemail Identify best information to capture when taking messages for others Describe nonverbal communication best practices for face to face encounters Describe verbal communication best practices for face to face encounters