Caring for Older Adults: Tools for Conflict Resolution

Course overview

This interactive workshop equips eldercare professionals, social workers and mediators with essential skills to address the complex interpersonal, legal, emotional and medical issues that arise in eldercare conflict. Through guided discussion, reflection and case-based learning, participants will strengthen their ability to support aging families with clarity, compassion and structure. Learning Objectives: By the end of this workshop, participants will be able to: 1. Identify common sources of conflict in eldercare, including financial, relational and medical disputes. 2. Recognize signs of capacity limitations, undue influence and psychological distress in elder clients. 3. Facilitate conversations that include the elder's voice while maintaining safety and neutrality. 4. Apply at least three elder-informed mediation tools to reduce reactivity and support sustainable decision making. 5. Distinguish between legal, ethical and relational considerations in guardianship, POA and caregiving disputes. Presented by: Amy Armstrong, MSW, LISW-S