Responding to Callers who are Actively Suicidal

Course overview

This training will identify effective ways to respond to suicidal clients over the phone, including fostering connection, engaging in collaborative problem-solving and implementing safety planning. The session will explore how to assess for suicidality and connect callers with reasons for living. The C.A.R.E. framework will be provided as a method to ground the conversation in compassion and promote a referral to appropriate resources. After completing this training, participants will be able to: 1. List three ways to effectively respond to suicidal clients over the phone. 2. Describe the C.A.R.E. framework and how to apply it. 3. Explain how safety planning is conducted.