Evidence-Based Best Practices for Call Specialists to Support LGBTQIA+ Individuals in Crisis

Course overview

This cultural competency training expands the framework for engaging and supporting LGBTQIA+ youth in Ohio. It addresses new ethical and legislative considerations impacting care, examines the recent evidence-based increase in LGBTQIA+ youth reliance on crisis services, and provides guidance for supporting third-party callers assisting LGBTQIA+ youth in crisis. Additionally, the session offers strategies for evaluating and vetting resources for callers and explores ways to navigate complex barriers callers may face. This training equips participants with tools to refine their practice techniques while adhering to their scope of practice, ensuring cultural competence when working with LGBTQIA+ youth. After completing this training, participants will be able to: 1. Increase cultural competency when working with LGBTQIA+ youth. 2. Recognize new ethical and legislative considerations impacting care specific to LGBTQIA+ populations. 3. Identify and develop evidence-based skills and strategies to adapt existing approaches while maintaining scope of practice when working with LGBTQIA+ populations.