CONFLICT MANAGEMENT: MANAGING NURSE-PHYSICIAN CONFLICT

Course overview

Nursing is a field that relies heavily on effective communication and maintenance of strong working relationships with members of an interdisciplinary team to achieve desired patient outcomes. A collaborative relationship (i.e., one that values working together, sharing responsibilities, and setting and achieving patient goals) between nurses and physicians has been shown to improve morale, increase patient satisfaction, and improve patient outcomes. This continuing education module is designed to give the reader/learner an increased understanding of the management of conflict between nurses and physicians, with an emphasis on the role of the nurse manager. Readers may explore any or all of the topics. One contact hour of continuing education credit is available for those who successfully complete the post-test and evaluation form.