GUEST RELATIONS

Course overview

Patient satisfaction is influenced by a number of factors, including the patient’s perception of his or her treatment as a guest in the healthcare facility. Guest relations is a customer service-oriented aspect of patient care that aims to improve patient satisfaction and loyalty to the organization by taking measures to enhance the personal, rather than just clinical, experience. This continuing education module is designed to give the reader/learner an increased understanding of guest relations in health care. Readers may explore any or all of the topics. One contact hour of continuing education credit is available for those who successfully complete the post-test and evaluation form.