The Art of Conflict: Master the Tactics of De-escalation
Tracking # 20-1353306
$25.00
4.5
(115 ratings)
Educator PREMIERE EDUCATION
CE Broker Reporting Reported automatically
Method Computer-Based Training
What you'll learn
At the completion of this activity, healthcare providers will be able to:
- ¿Define de-escalation and describe its role in ensuring safety and preserving therapeutic relationships in healthcare.
- ¿Differentiate the stages of behavioral escalation using a crisis continuum framework.
- ¿Identify patient and visitor behaviors that commonly signal potential escalation.
- ¿Match stage-specific interventions to prevent further behavioral escalation.
- ¿Demonstrate application of de-escalation techniques through case-based analysis.
- ¿Explain how interprofessional collaboration supports effective de-escalation and enhances safety in healthcare environments.
Course overview
This course equips healthcare professionals with evidence-based strategies to recognize, prevent, and respond to aggressive or potentially violent behavior. Learners will explore root causes, early warning signs, and practical de-escalation techniques - both verbal and non-verbal - that promote safety, therapeutic rapport, and ethical care delivery.
Subject areas
This course counts toward the state boards and subject areas below.
Alabama Board of Nursing
Certified Nurse Midwife
2h
General CE
Certified Registered Nurse Anesthetist
2h
General CE
Certified Registered Nurse Practitioner
2h
General CE
Clinical Nurse Specialist
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Alaska Board of Nursing
Advanced Practice Registered Nurse
2h
CE by Rule-Specified Organization
Licensed Practical Nurse
2h
CE by Rule-Specified Organization
Registered Nurse
2h
CE by Rule-Specified Organization
Arizona Board of Behavioral Health Examiners
Licensed Addiction Counselor Technician
2h
General
Licensed Associate Addiction Counselor
2h
General
Licensed Associate Counselor
2h
General
Licensed Associate Marriage and Family Therapist
2h
General
Licensed Baccalaureate Social Worker
2h
General
Licensed Clinical Social Worker
2h
General
Licensed Independent Addiction Counselor
2h
General
Licensed Marriage and Family Therapist
2h
General
Licensed Master Social Worker
2h
General
Licensed Professional Counselor
2h
General
Arizona Board of Nursing
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Arizona Board of Podiatry Examiners
Podiatrist
2h
Continuing medical education related to the practice of podiatry
Arkansas State Board of Nursing
Certified Nurse Midwife
2h
Practice-Focused Continuing Education
Certified Nurse Practitioner
2h
Practice-Focused Continuing Education
Certified Registered Nurse Anesthetist
2h
Practice-Focused Continuing Education
Clinical Nurse Specialist
2h
Practice-Focused Continuing Education
Licensed Practical Nurse
2h
Practice-Focused Continuing Education
Licensed Psychiatric Technician Nurse
2h
Practice-Focused Continuing Education
Registered Nurse
2h
Practice-Focused Continuing Education
Registered Nurse Practitioner
2h
Practice-Focused Continuing Education
Arkansas State Medical Board - Medical Doctors & Osteopathic Doctors
Medical Doctor
2h
Category 1 Hours (Physician's Area of Primary Practice)
Osteopathic Doctor
2h
Category 1 Hours (Physician's Area of Primary Practice)
Arkansas State Medical Board - Physician Assistants
Physician Assistant
2h
General CME
Bahamas Medical Council
Medical Practitioner
2h
Continuing Medical Education
Specialty Medical Practitioner
2h
Continuing Medical Education
California Board of Registered Nursing
Clinical Nurse Specialist
2h
General
Nurse Anesthetist
2h
General
Nurse Midwife
2h
General
Nurse Midwife Furnisher
2h
General
Nurse Practitioner
2h
General
Nurse Practitioner Furnisher
2h
General
Registered Nurse
2h
General
California Board of Vocational Nursing
Licensed Vocational Nurse
2h
General
Colorado Board of Nursing
Advanced Practice Registered Nurse
2h
General CE
Advanced Practice Registered Nurse - Prescriptive Authority
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Delaware Board of Nursing
Advanced Practice Registered Nurse
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
District of Columbia Board of Nursing
Licensed Practical Nurse
2h
Licensed Practical Nurse - Continuing Education
Registered Nurse
2h
Registered Nurse District of Columbia - Continuing Education
Florida Board of Medicine
Anesthesiologist Assistant
2h
General (AMA Category I)
Area of Critical Need Medical Doctor
2h
General (AMA Category I)
Medical Doctor
2h
General (AMA Category I)
Medical Doctor Faculty Certificate
2h
General (AMA Category I)
Medical Doctor Limited License
2h
General (AMA Category I)
Medical Doctor Limited to Cleveland Clinic
2h
General (AMA Category I)
Medical Doctor Limited to Mayo Clinic
2h
General (AMA Category I)
Medical Doctor Public Health Certificate
2h
General (AMA Category I)
Medical Doctor Public Psychiatry
2h
General (AMA Category I)
Medical Doctor Visiting Faculty Certificate
2h
General (AMA Category I)
Florida Board of Nursing
APRN Temporary Certificate for Practice in Areas of Critical Need
2h
General
Advanced Practice Registered Nurse
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Florida Board of Nursing - Certified Nursing Assistants
Certified Nursing Assistant
2h
General
Florida Board of Osteopathic Medicine
Osteopath Limited License
2h
Risk Management
Osteopathic Area Critical Need
2h
Risk Management
Osteopathic Physician
2h
Risk Management
Florida Board of Pharmacy
Pharmacist
2h
General
Florida Council of Licensed Midwifery
Licensed Midwife
2h
General
Florida Physician Assistants
Physician Assistant
2h
General (AMA Category I)
Physician Assistant Temporary Certificate for Practice in Areas of Critical Need
2h
General (AMA Category I)
Georgia Board of Nursing
Licensed Practical Nurse
2h
General
Registered Professional Nurse
2h
General
Georgia Board of Professional Counselors, Social Workers, and Marriage & Family Therapists
Associate Marriage and Family Therapist
2h
Related Hours
Associate Professional Counselor
2h
Related Hours
Clinical Social Worker
2h
Core Hours
Marriage and Family Therapist
2h
Related Hours
Master Social Worker
2h
Core Hours
Professional Counselor
2h
Related Hours
Georgia Composite Medical Board - Physician Assistants
Physician Assistant
2h
Physician Assistant General CME
Georgia Composite Medical Board - Physicians & Telemedicine
Institutional Physician
2h
General CME
Physician
2h
General CME
Physician Compact
2h
General CME
Telemedicine
2h
General CME
Hawaii Board of Nursing
Advanced Practice Registered Nurse Practitioner
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Idaho Board of Nursing
Certified Nurse Midwife
2h
General CE
Certified Nurse Practitioner
2h
General CE
Certified Registered Nurse Anesthetist
2h
General CE
Clinical Nurse Specialist
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Illinois Board of Nursing
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Indiana State Board of Nursing
APRN - Compact Registered Nurse
2h
General
APRN - Prescriptive Authority
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Iowa Board of Nursing
Advanced Registered Nurse Practitioner
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Kansas Behavioral Sciences Regulatory Board - Social Workers
Licensed Associate/Baccalaureate Social Worker
2h
General
Licensed Master Social Worker
2h
General
Licensed Specialist Clinical Social Worker
2h
General
Kansas Board of Healing Arts - Podiatric Medicine
Podiatric Doctor
2h
Category I CME
Kansas State Board of Nursing
Licensed Mental Health Technician
2h
Continuing Nursing Education (CNE)
Licensed Practical Nurse
2h
Continuing Nursing Education (CNE)
Registered Nurse
2h
Continuing Nursing Education (CNE)
Kentucky Board of Nursing
Advanced Practice Registered Nurse
2h
Continuing education related to nursing
Licensed Practical Nurse
2h
Continuing education related to nursing
Registered Nurse
2h
Continuing education related to nursing
Louisiana State Board of Medical Examiners - Physicians & Surgeons
Physician & Surgeon
2h
Category I CME
Physician and Surgeon Compact License
2h
Category I CME
Louisiana State Board of Nursing
Registered Nurse
2h
General CE
Louisiana State Board of Practical Nurse Examiners
Licensed Practical Nurse
2h
General
Maine State Board of Nursing
Certified Nurse Midwife
2h
Category I
Certified Registered Nurse Anesthetist
2h
Category I
Clinical Nurse Specialist
2h
Category I
Licensed Practical Nurse
2h
General CE
Nurse Practitioner
2h
Category I
Registered Nurse
2h
General CE
Maryland Board of Nursing
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Massachusetts Board of Registration in Nursing
Advanced Practice Registered Nurse
2h
General
License Practical Nurse
2h
General
Registered Nurse
2h
General
Michigan Board of Medicine
Medical Doctor
2h
Category 1 Hours
Medical Doctor Compact License
2h
Category 1 Hours
Michigan Board of Nursing
Licensed Practical Nurse
2h
General
Licensed Practical Nurse Special Volunteer
2h
General
Registered Nurse
2h
General
Registered Nurse Special Volunteer
2h
General
Michigan Board of Osteopathic Medicine and Surgery
Osteopathic Physician
2h
Category 1 Hours
Osteopathic Physician Compact License
2h
Category 1 Hours
Michigan Board of Pharmacy
Pharmacist
2h
General
Pharmacist Special Volunteer
2h
General
Michigan Board of Podiatric Medicine and Surgery
Podiatrist
2h
General
Michigan Board of Social Work
Bachelor's Social Worker
2h
General
Master's Social Worker
2h
General
Minnesota Board of Nursing
Certified Nurse Midwife
2h
General
Certified Nurse Practitioner
2h
General
Certified Nurse Specialist
2h
General
Certified Registered Nurse Anesthetist
2h
General
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Mississippi Board of Nursing
Licensed Practical Nurse
2h
Continuing education related to nursing
Registered Nurse
2h
Continuing education related to nursing
Mississippi State Board of Medical Licensure
Doctor of Osteopathy
2h
AMA Category I
Medical Doctor
2h
AMA Category I
Physician Assistant
2h
AMA Category I
Missouri Board of Nursing
Advanced Practice Registered Nurse
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Montana Board of Nursing
Advanced Practice Registered Nurse
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Nebraska Board of Nursing
Certified Registered Nurse Anesthetist
2h
General
Clinical Nurse Specialist
2h
General
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Nevada State Board of Nursing
Advanced Practice Registered Nurse
2h
General
Certified Registered Nurse Anesthetist
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Nevada State Board of Osteopathic Medicine
Interstate Medical License Compact
2h
General (AMA Category 1)
Osteopathic Physician
2h
General (AMA Category 1)
New Hampshire Board of Medicine
Physician
2h
Category 1 Hours
New Hampshire Board of Medicine - Physician Assistants
Physician Assistant
2h
Category 1 Hours
New Hampshire Board of Nursing
Advanced Practice Registered Nurse
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
New Hampshire Board of Nursing - Nursing Assistants
Licensed Nursing Assistant
2h
General CE
New Hampshire Board of Pharmacy
Pharmacist
2h
Contact Hours
New Hampshire Naturopathic Board of Examiners
Naturopathic Doctor
2h
General
New Jersey Board of Nursing
Advance Practice Nurse - Non Resident
2h
General CE
Advance Practice Nurse - Resident
2h
General CE
Licensed Practical Nurse - Single State
2h
General CE
Registered Professional Nurse - Single State
2h
General CE
New Mexico Board of Nursing
Certified Nurse Practitioner
2h
Continuing education relevant to nursing practice
Certified Registered Nurse Anesthetist
2h
Continuing education relevant to nursing practice
Clinical Nurse Specialist
2h
Continuing education relevant to nursing practice
Licensed Practical Nurse
2h
Continuing education relevant to the licensed practical nurse
Registered Nurse
2h
Continuing education relevant to nursing practice
New Mexico Medical Board
Doctor of Osteopathy
2h
General CME - AMA/AOA Category 1
Medical Doctor
2h
General CME - AMA/AOA Category 1
New York State Board for Nursing
Clinical Nurse Specialist
2h
General
Licensed Practical Nurse
2h
General
Nurse Practitioner
2h
General
Registered Nurse
2h
General
North Carolina Board of Nursing
Certified Nurse Midwife
2h
General (ANCC/ACCME Approved)
Certified Registered Nurse Anesthetist
2h
General (ANCC/ACCME Approved)
Clinical Nurse Specialist
2h
General (ANCC/ACCME Approved)
Licensed Practical Nurse
2h
CE Relevant to the Practice of Nursing
Nurse Practitioner
2h
General (ANCC/ACCME Approved)
Registered Nurse
2h
CE Relevant to the Practice of Nursing
North Dakota Board of Nursing
Advanced Practice Registered Nurse
2h
Social, Legal, and Ethical Aspects of Nursing Practice
Licensed Practical Nurse
2h
Social, Legal, and Ethical Aspects of Nursing Practice
Registered Nurse
2h
Social, Legal, and Ethical Aspects of Nursing Practice
North Dakota Board of Social Work Examiners
Licensed Baccalaureate Social Worker
2h
General
Licensed Clinical Social Worker
2h
General
Licensed Master Social Worker
2h
General
Ohio Board of Nursing
Certified Nurse Midwife
2h
General CE
Certified Nurse Practitioner
2h
General CE
Certified Registered Nurse Anesthetist
2h
General CE
Clinical Nurse Specialist
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Oklahoma Board of Medical Licensure and Supervision - Medical Doctors
Medical Doctor
2h
Category I CME
Oklahoma Board of Medical Licensure and Supervision - Physician Assistants
Physician Assistant
2h
Category I CME
Oklahoma Board of Nursing
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Oregon Board of Nursing
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Rhode Island Board of Nursing
Certified Nurse Practitioner
2h
CE Related to Nursing Practice
Certified Registered Nurse Anesthetist
2h
CE Related to Nursing Practice
Clinical Nurse Specialist
2h
CE Related to Nursing Practice
Licensed Practical Nurse Single State
2h
CE Related to Nursing Practice
Registered Nurse Single State
2h
CE Related to Nursing Practice
South Carolina Board of Medical Examiners
Doctor of Osteopathy
2h
General Practice
Medical Doctor
2h
General Practice
South Carolina Board of Nursing
Advanced Practice Registered Nurse
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
South Carolina Board of Podiatry Examiners
Podiatrist
2h
Continuing medical education related to the field of podiatry
South Carolina Board of Social Work Examiners
Licensed Baccalaureate Social Worker
2h
Social work related continuing education not provided by a trained social worker
Licensed Independent Social Worker
2h
Social work related continuing education provided by a trained social worker
Licensed Independent Social Worker Advanced Practice
2h
Social work related continuing education provided by a trained social worker
Licensed Independent Social Worker Clinical Practice
2h
Social work related continuing education provided by a trained social worker
Licensed Independent Social Worker Dual
2h
Social work related continuing education provided by a trained social worker
Licensed Masters Social Worker
2h
Social work related continuing education provided by a trained social worker
South Dakota Board of Nursing
Certified Nurse Midwife
2h
General CE
Certified Nurse Practitioner
2h
General CE
Certified Registered Nurse Anesthetist
2h
General CE
Clinical Nurse Specialist
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
State Medical Board of Ohio
Doctor of Medicine
2h
AMA Category I
Doctor of Medicine Compact
2h
AMA Category I
Doctor of Osteopathic Medicine
2h
AMA Category I
Doctor of Osteopathic Medicine Compact
2h
AMA Category I
Tennessee Board of Medical Examiners
Medical Doctor
2h
AMA Category I CME
Tennessee Board of Nursing
Advanced Practice Registered Nurse
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Tennessee Board of Osteopathic Examination
Osteopathic Physician
2h
AMA Category I CME
Tennessee Board of Physician Assistants
Orthopedic Physician Assistant
2h
General
Physician Assistant
2h
Category I CME
Tennessee Board of Social Workers
Licensed Advanced Practice Social Worker
2h
Social Work CE
Licensed Baccalaureate Social Worker
2h
Social Work CE
Licensed Clinical Social Worker
2h
Social Work CE
Licensed Master Social Worker
2h
Social Work CE
Texas Board of Nursing
Certified Nurse Midwife
2h
Continuing Nursing Education (CNE)
Certified Nurse Practitioner
2h
Continuing Nursing Education (CNE)
Certified Registered Nurse Anesthetist
2h
Continuing Nursing Education (CNE)
Clinical Nurse Specialist
2h
Continuing Nursing Education (CNE)
Licensed Vocational Nurse
2h
Continuing Nursing Education (CNE)
Registered Nurse
2h
Continuing Nursing Education (CNE)
Texas Medical Board - Surgical Assistants
Surgical Assistant
2h
Formal Category 1 or 1A Hours
Texas State Board of Social Worker Examiners
Licensed Social Worker
2h
General (Recognized Toward 50% Rule)
Utah Board of Nursing
Advanced Practice Registered Nurse
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Vermont Board of Nursing
Advanced Practice Registered Nurses
2h
General
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Virginia Board of Nursing
Licensed Practical Nurse
2h
CE Relevant to the Practice of Nursing
Registered Nurse
2h
CE Relevant to the Practice of Nursing
Washington State Board of Nursing
Advanced Registered Nurse Practitioner
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
West Virginia Board of Registered Nurses
Advanced Practice Registered Nurse
2h
Management of health care personnel and patient care
Registered Nurse
2h
Management of health care personnel and patient care
West Virginia Board of Social Work
Licensed Certified Social Worker
2h
Category I continuing education related to social work
Licensed Graduate Social Worker
2h
Category I continuing education related to social work
Licensed Independent Clinical Social Worker
2h
Category I continuing education related to social work
Licensed Social Worker
2h
Category I continuing education related to social work
Provisional License
2h
Category I continuing education related to social work
Service Worker Registrant
2h
Category I continuing education related to social work
Wisconsin Board of Nursing
Advanced Practice Nurse Prescriber
2h
General CE
Licensed Practical Nurse
2h
General CE
Registered Nurse
2h
General CE
Wisconsin Medical Examining Board
Physician
2h
Category I CME
Wisconsin Podiatry Affiliated Credentialing Board
Podiatrist
2h
General
Wyoming Board of Nursing
Certified Nurse Midwife
2h
General
Certified Nurse Practitioner
2h
General
Certified Nurse Specialist
2h
General
Certified Nursing Assistant
2h
General
Certified Registered Nurse Anesthetist
2h
General
Licensed Practical Nurse
2h
General
Registered Nurse
2h
General
Disclosure statements
Jointly provided by Partners for Advancing Clinical Education (partnersed.com) and Premiere Education.
This activity provides the following contact/credit hours:
- 2 AMA PRA Category 1 Credit(s)TM
- 2 ANCC Contact Hours
- 2 ACPE Contact Hours
- 2 ASWB CE Credits
- 2 Interprofessional CE Credits
- Criteria for awarding contact hours: The student must earn an 80% on the post-lesson quiz
- None of the planners for this activity have relevant financial relationship(s) to disclose with ineligible companies.
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