Recharging Responders: Wellness Tools for 988 Call Center Staff

Course overview

This presentation offers a concise wellness framework for 988 crisis line teams. It outlines practical strategies, including micro-practices, regulation breaks, peer and supervisor support, and structural changes, to reduce burnout and promote emotional resilience in high-stress environments. After completing this training, participants will be able to: 1. Define wellness in the workplace. 2. Identify practices and procedures to support staff wellness and increase work satisfaction for 988 staff. 3. Describe micro-practices to reduce stress in moments of crisis and prevent the cumulative effect of high stress. 4. Practice mindful micro-practices. 5. Consider how routines, rituals and structural changes can shift feelings of overwhelm and promote a greater sense of wellness. 6. Explore structured supports like supervision strategies, supervisor accessibility, peer support programs and partnerships with external partners for more wellness support.