Lost Telephone Opportunities - Online

Course overview

Funeral directors will be trained on telephone etiquette and realize the opportunity to educate the consumer. Knowledgeable consumers make educated decisions. Funeral Directors are rightly concerned about remaining profitable and staying in business with unprecedented growth in consumers that see no value in services offered by funeral homes. Too many times, families requesting information are not being educated on all their options. This class will show you specific proven ways to engage your client families, overcome objections and roadblocks, and offer them modern ways to express their love and remember a loved one.