Workplace Violence in Healthcare: Creating a Safer Environment for All

Course overview

Workplace violence is an increasing concern in healthcare settings, affecting nurses, case managers, and other frontline professionals who often work in high-stress environments where emotions, illness, and complex care needs can escalate quickly. Understanding how to recognize warning signs, prevent escalation, and respond appropriately is essential for protecting both staff and patients. This webinar examines the scope of workplace violence in healthcare, including OSHA's four recognized categories of violence, common triggers for patient-to-staff and peer-to-peer incidents, and practical strategies for prevention and response. By the end of this webinar, attendees will be able to: - Define workplace violence and identify the four major categories in healthcare. - Recognize behavioral, situational, and environmental warning signs of escalating violence. - Describe common triggers for patient-to-staff and peer-to-peer violence. - Apply verbal and non-verbal de-escalation strategies to promote safety. - Demonstrate awareness of emergency response protocols. - Identify internal reporting mechanisms and support resources.