Talk it Through: Teaching Coping Skills by Phone

Course overview

Providing support over the phone presents both opportunities and challenges. This interactive training will provide ready-to-use tools for assisting callers in crisis. From navigating panic and anxiety to managing sadness and despair, participants will enhance their ability to provide support and skills to callers. After completing this training, participants will be able to: 1. Identify verbal and paralingual indicators of emotional distress during phone conversations. 2. Explain the principles behind common functional and dysfunctional coping strategies (e.g., grounding techniques, deep breathing, reframing vs. substance use, isolation, etc.). 3. Demonstrate how to introduce and guide at least three coping skills in a phone-based interaction. 4. Evaluate the effectiveness of different coping techniques based on caller responses and feedback.