Therapeutic Communication
Tracking # 20-1372086
Course overview
Objectives Identify techniques an EMS provider can employ to ensure effective and respectful communication Describe the process of building rapport with patients and how this rapport can enhance patient assessment and treatment Content Introduction Therapeutic Communication Origin Therapeutic Communication Usage Value of Therapeutic Communication Patient Rapport Considerations Harm of Poor Communication How does Therapeutic Communication Work? Verbal Techniques Non-Verbal Techniques Listening Techniques Common Issues with Therapeutic Communication EMS and Therapeutic Communication Utilization Agitated and Uncooperative Patients De-Escalation Verbal Examples of Good Therapeutic Communication Examples of Poor Therapeutic Communication Compassion
Subject areas
This course counts toward the state boards and subject areas below.
Florida Emergency Medical Services
Emergency Medical Technician
Paramedic
Disclosure statements
Conflict of Interest Statement
- A conflict of interest occurs when an instructor has a financial, legal, commercial, and/or professional relationship with organizations or the employees working for said organization, that could influence the level of instruction you receive. The instructor of this course has no conflicts of interest and has been properly vetted prior to creating this material to ensure the information being shared is accurate, relevant, and up to date.
Post-Course Quiz Performance and Compliance
- At the conclusion of this course you will be required to attempt and pass a quiz. The minimum passing score for the quiz is 70%. You will have three attempts to pass the quiz. If you are unsuccessful at passing the quiz on the third attempt, you will be required to watch the CE course over in its entirety.