Conflict Resolution in Nursing Practice

Course overview

This learning activity provides nurses with evidence-based strategies for managing workplace conflicts in healthcare settings, covering systematic approaches including the LEAP framework, SBAR communication methods, and hierarchical conflict categorization models. Nurses will learn to recognize different types of workplace conflicts, implement proactive prevention strategies, and apply appropriate resolution techniques while maintaining patient safety and professional relationships. The learning activity addresses both individual skill development and organizational approaches to conflict management, emphasizing the connection between effective conflict resolution, patient outcomes, and nurse well-being in post-COVID healthcare environments.