A Property Manager's Guide to Conflict Resolution

Course overview

Conflict is inevitable in property management, and resolving it requires strong relationships with tenants, property owners, and employees. This course discusses what conflict is, why it occurs, and how to respond when disagreements arise. It helps people discover their conflict resolution style and provides conflict resolution techniques that can diffuse difficult situations. This course looks at conflict resolution in the context of property management and creating a win-win solution for the parties involved. Finally, it explores related legal issues like housing and employment discrimination and breaches of fiduciary duties.