(SC) Phone Etiquette & Lot Calls - Capturing opportunities from the First Ring - Webinar & In-Person

Course overview

This one hour course teaches funeral professionals how to ethically and effectively handle incoming phone calls the most critical moment in the arrangement process. Participants will learn how to capture the call, build trust within the first 10 seconds, ask the right questions, prevent price shopping loss, and convert inquiries into in person appointments. The course emphasizes ethical communication, FTC Funeral Rule compliance, and professional standards that protect both the consumer and the funeral home.