Responding with Poise: Modern De-Escalation Strategies for Pharmacy Professionals

Course overview

0202-0000-26-233-H99-P 0202-0000-26-233-H99-T 0202-0000-26-233-L99-P 0202-0000-26-233-L99-T The goal of this webinar is to equip pharmacists and pharmacy technicians with practical, evidence-based communication and de-escalation strategies that help them effectively support patients experience especially when, frustration, confusion and uncertainty are involved during pharmacy visits. By strengthening the team's ability to recognize early signs of patient distress and apply calm, patient-centered communication techniques, this webinar intends to improve the quality of interactions, enhance patient trust, reduce conflict, and promote a supportive environment for both patients and pharmacy personnel. The speaker will provide practical, evidence based strategies to help pharmacy teams confidently de-escalate tense situations, support patient needs, and foster calmer, more compassionate interactions