Conversations that matter - Communication Strategies for Challenging Scenarios

Course overview

0202-0000-26-230-L08-P/T This interactive communication workshop is designed to equip pharmacists with the skills and confidence to navigate complex and sensitive conversations related to substance use disorders (SUD) and harm reduction. Through a series of real-world scenarios, participants will practice approaches to the following critical topics: Led by subject matter experts, this session will blend guided discussion, role-playing, and peer feedback to help attendees develop practical, empathetic communication tools for addressing SUD-related challenges in pharmacy and community settings. Attendees will leave better prepared to foster open dialogue, reduce stigma, and support individuals on their path to recovery.