Seeing the Whole Patient: Communication Skills for Difficult Optical Encounters

Course overview

This Two hour course focuses on the human side of optical problem solving. Rather than jumping straight to remakes, participants will learn how to listen for the real issue behind vague complaints like I just do not like these or something feels off. We will cover practical communication frameworks, specific questions that turn feelings into fixable optical problems, and techniques for de escalating difficult encounters. The goal is to help opticians protect practice resources, maintain strong patient relationships, and feel more confident when conversations become challenging.