TH 520 - Telehealth Nursing Triage Practice

Course overview

This comprehensive CE course provides an in-depth overview of the principles, evidence-based practices, and clinical decision-making skills required for safe and effective telehealth triage. Learners explore current research, regulatory considerations, and the evolving dynamics of virtual care delivery across diverse healthcare settings. The course examines core components of telehealth nursing, including remote assessment techniques, symptom evaluation, risk stratification, documentation standards, patient communication, and legal and ethical considerations. Emphasis is placed on clinical judgment in virtual environments, use of standardized triage protocols, and strategies for ensuring patient safety when in-person assessment is not possible. Content also addresses special populations, chronic disease management, urgent versus non-urgent presentations, and culturally competent care in telehealth encounters. Through practical examples and applied frameworks, the course prepares nurses to confidently manage real-world telehealth scenarios and support high-quality patient outcomes. This course supports professional development and clinical competence in virtual nursing practice and may be used toward continuing education requirements upon successful completion, in accordance with applicable accrediting guidelines. It is particularly well suited for registered nurses, triage nurses, and healthcare professionals seeking to expand or formalize their skills in telehealth and virtual care delivery.