PHARMACY QUALITY RELATED EVENT MEDICATION SAFETY COURSE

Course overview

At the completion of this activity, participants will be able to: Detect pharmacy errors and identify ways to prevent errors; Outline common error types and causes of errors; Describe root cause analysis and its role in error prevention; Examine process mapping, management and system analysis; Describe failure mode and effects analysis; Compare and contrast the role of human factors on medication errors and those that result from stressful and systematic environments; Provide effective communication skills when dealing with medication errors; Recognize the importance of Continuous Quality Improvement (CQI) rules and implement a CQI program in the pharmacy; Analyze case studies of pharmacists who have made errors (dosing calculations, checking and/or interpreting prescriptions, dispensing errors) and create the necessary steps to avoid errors; Provide the proper resources for the pharmacy to identify and mitigate errors.