The future of proactive veterinary care

Course overview

What would you do for every patient if you had unlimited time? Most vets have an instinctive answer and almost no way to act on it. This session is about the technology that's finally closing that gap. Digitail CEO Sebastian Gabor and Dr. Laila Proenca lay out a vision for AI in veterinary medicine. Not scribes and summaries, but a complete proactive intelligence layer that pulls together PIMS data, pet parent app activity, and clinic communications to tell you in real time what every patient needs before they walk through the door. Anchored in fresh findings from the 2026 AAHA State of the Industry study and grounded in Dr. Proenca's own experience running this kind of system in her clinic, you'll see what proactive care actually looks like day-to-day: the conversations it enables, the cases it surfaces, and the membership and wellness models it makes possible for the first time. Key Takeaways - Understand how AI is evolving beyond documentation tools into proactive patient intelligence, and what that shift means for day-to-day clinic operations. - Learn how integrating PIMS data, pet parent app activity, and clinic communications can surface patient needs before the appointment begins. - See real-world evidence from a practitioner already running a proactive care model, anchored in findings from the 2026 AAHA State of the Industry study. - Discover how proactive AI infrastructure enables membership and wellness plan models that were previously too operationally complex to sustain.