33926 Incivility in the Workplace

What you'll learn

Course overview

Incivility in any workplace negatively impacts the environment; but in healthcare, incivility has the potential to lead to life threatening situations for patients. Nurses who understand interpersonal dynamics, and who practice respectful communication with all colleagues, not only help to create positive working environments, but also improve patient outcomes. This program discusses incivility in the workplace. Topics include: the concept of incivility in the healthcare workplace and the potential outcomes that can affect care delivery multiple theories about workplace incivility that can help identify its origins and potential impact and the American Nurses Associations Code of Ethics mandating kindness and appropriate care delivery.