Motivational Interviewing Basics for 988 Call Specialists

Course overview

This training covers Motivational Interviewing (MI) theory and techniques, with the goal of teaching participants how to motivate resistant callers and clients to make positive changes and decrease ambivalence. The session will review the five principles, key elements and core skills of MI theory. The training will also provide role-play video examples and discuss how to address the language of change. MI techniques to use with callers on the 988 Suicide & Crisis Lifeline will also be shared. After completing this training, participants will be able to: 1. Identify the stages of change. 2. Define ambivalence. 3. Identify the five principles of MI. 4. Identify examples of the language of change. 5. Describe MI techniques that can be used with 988 callers.