Pet Insurance Misconceptions

Course overview

Pet insurance has never been more relevant to veterinary practice - yet misconceptions about how it works continue to create friction at the exam table and erode client trust. This session addresses the most common myths veterinary professionals encounter, from beliefs about pre-existing condition exclusions and claim complexity to the idea that pet insurance "never pays out." Drawing on nearly two decades of veterinary medicine experience and six years inside a leading pet insurance company, speaker Britni Bardin offers a perspective on where the industry falls short in communicating its value, and how veterinary teams can guide clients toward coverage decisions that serve their pets. Attendees will leave with a practical understanding of how pet insurance policies work, what to look for when comparing plans, and how to have more confident, accurate conversations with clients about coverage.