COMMUNICATION SKILLS

Course overview

This 1 hour course covers the basics in communication. Communication is a process of creating shared understanding. It includes speaking, listening and non-verbal cues. This program describes the importance of positive communication and teaches effective methods for creating clear, respectful communications. After viewing this program, you will learn: the definition of communication and the importance of good communication skills; discover how to use verbal and non-verbal communication effectively; explore methods for optimizing positive communication.