CLIENTSPEAK: PATRONIZING LANGUAGE

Course overview

Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client. After this lesson, the student will be able to: activity on language that bothers people; learning game on telling the difference between baby talk and clientspeak; statistical look at how people react to clientspeak; links to outside, expert resources on clientspeak