COURTESY: BEYOND POLITENESS

Course overview

This 1 hour course teaches students about the importance of courtesy within the workplace. Several aspects including introductions, eye contact, body language, physical interaction, and phone etiquette are detailed throughout the course. The lesson used examples, as well as how-to step by steps in order to teach and relay information. After completing this lesson, the student will be able to: demonstrate the five steps of courtesy face-to-face; understand the dos and don'ts of body language; respect personal space; appropriately touch a client; use proper phone etiquette; and say goodbye correctly.