REPORTING LABORATORY ERRORS WITHOUT FEAR

Course overview

Employees being able to report laboratory errors without fear is a key component of an effective error management system. This presentation will focus on the necessity for making the system useful and easy to use. Case studies are used to discuss a variety of errors and to illustrate how identification of errors can lead to practical solutions in error prevention. A just culture vs. punitive culture will be addressed along with ideas for getting employee ¿buy-in¿. Additionally, strategies for mentoring and coaching employees with high error rates will be provided.